Meddie Insurance Agency Innovative Solutions in Workplace

Meddie Insurance Agency Innovative Solutions in Workplace

Meddie Insurance Agency Innovative Solutions in Workplace

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he most and important factor is for the Rubric to be strictly followed. the rubric is a guideline, detailing the specifics that should be included in every question answered. if need be, i am reacheable for further questions

 

 

 

Overview

In this Assessment you will assume the role of an internal consultant, in your organization or an organization of interest to you, to demonstrate your ability to generate a viable, innovative solution to a workplace problem.

Professional Skills: Written Communication and Critical Thinking and Problem Solving are assessed in this Competency. You are strongly encouraged to use the Academic Writing Expectations Checklist when completing this Assessment.

This Assessment requires submission of one (1) document that includes your responses to all six parts. Save this file as IG004_firstinitial_lastname (for example, IG004_J_Smith).

When you are ready to upload your completed Assessment, use the Assessment tab on the top navigation menu.

Create your Internal Consultant Project by completing the six sections below.

Before you begin, imagine that senior management in the organization where you work, or in an organization with which you are familiar, has asked you to take the role of an internal consultant whose job it is to use creative thinking to determine an innovative solution to a challenge in the workplace. Consider the problems and challenges that the organization is experiencing, particularly in an area that is familiar to you. For example, if you are in information technology (IT) maintenance, the problem might have to do with network reliability issues. If you are involved with a call center, the problem might relate to poor performance on an important performance metric, such as, average call handling time or customer satisfaction. You will identify the history leading up to the present alarming situation and justify why this problem is important to the organization’s bottom line.

With this problem in mind, you must devise three possible solutions that are creative and viable. For example, recommending that a call center should simply be outsourced is not a viable or innovative solution. The solution should be based on use of the organization’s internal resources only.

 

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